Frequently asked questions
Everything you need to know about Protect the Girlies, our products, orders and shipping.
General
What is Protect the Girlies?
Protect the Girlies is a brand focused on everyday safety and confidence. We create practical products designed to be easy to carry and use as part of your everyday routine.
Who are your products for?
Our products are designed for anyone who wants an extra sense of confidence and preparedness during their everyday activities.
Are your products suitable for everyday use?
Yes. Our products are designed with everyday carry and convenience in mind, so they can easily become part of your daily routine.
Products
How do I choose the right product?
Choose the product and options that best match your personal preferences and everyday needs. If you are unsure, feel free to contact us and we'll be happy to help.
What colors and styles are available?
Available options are shown directly on the product page. Depending on the product, you may be able to choose between different colors, styles and sizes.
Can I change my product after ordering?
If you need to change something about your order, please contact us as soon as possible. We will do our best to help before your order is processed or shipped.
Orders & shipping
How long does shipping take?
Shipping times can vary depending on your location and the shipping method selected at checkout. Your order confirmation will contain the relevant information.
Do you ship internationally?
Available shipping destinations are shown during the checkout process. If your country is not available, please contact us and we'll see how we can help.
How can I track my order?
If tracking is available for your order, you will receive the relevant tracking information once your order has been shipped.
What should I do if my order hasn't arrived?
If your order has not arrived within the expected delivery window, please contact us at info@protectthegirlies.nl with your order details so we can look into it.
Returns & refunds
Can I return my order?
Our return policy depends on the circumstances of your purchase. Please check our Terms for the applicable conditions and contact us if you have any questions.
How do I request a refund?
Please contact us at info@protectthegirlies.nl with your order number and the reason for your request. We'll provide you with the next steps.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout. The options you see may depend on your location.
Is my payment secure?
Payments are processed through the payment methods available at checkout. We do not ask you to send payment information by email.
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